Return Policy

Thank you for choosing Moissanite Gleam. We take pride in offering exquisite, high-quality jewelry and ensuring customer satisfaction. However, we understand that sometimes a return is necessary. Our return policy is designed to make the process as smooth as possible for you.

Product Quality

At Moissanite Gleam, we stand behind the craftsmanship and quality of our jewelry. If you receive a product that is faulty or defective, please contact us within 14 days of receiving it, and we will arrange for a replacement or refund.

Return Process

If you are unsatisfied with your purchase, you have 14 days from the date of delivery to initiate a return. To start the return process, please send an email to sales@theblackfriesian.com with your order details, and we will guide you through the process.

Free Return Label:

  • we will email you a prepaid return label and instructions for sending your item back.

Eligibility for Returns:

  • Jewelry must be in its original condition, unworn, and include all packaging and certificates (GRA and NGSTC).
  • Customizable or personalized jewelry cannot be returned unless faulty or defective.
  • Items returned without prior authorization or that are missing parts (such as certificates) may be subject to a restocking fee of up to 30% of the product’s original price.

Non-returnable Items:

  • Customized jewelry
  • Gift cards
  • Items not in original condition, damaged, or missing parts for reasons not due to our error
  • Items returned more than 14 days after delivery

Refunds (if applicable)

Once we receive and inspect your returned item, we will notify you of your refund’s approval or rejection via email. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within 10 business days.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange your product, please contact us at sales@theblackfriesian.com, and we will provide you with return instructions.

Shipping and Handling:

  • Shipping charges are non-refundable.
  • You are responsible for return shipping if we do not provide free returns to your location.

European Union 14-Day Cooling Off Period:

If you are based in the EU, you have the right to cancel or return your order within 14 days, for any reason, without justification. Items must be in their original condition and packaging, with all tags and certificates included.

U.S. Customer Rights:

For U.S. customers, this return policy complies with federal consumer protection laws. Please ensure that any returned item is shipped within 14 days of receiving your return authorization.

If you have any questions or need assistance with your return, feel free to contact us at sales@theblackfriesian.com.